Omar Soto
About Omar Soto
Omar Soto is a Member Services Supervisor specializing in Quality Assurance and Member Services Onboarding at Businessolver, where he has worked since 2021. He has extensive experience in customer service and benefits management, having held various roles at multiple organizations including CDS Global and Precept.
Current Role at Businessolver
Omar Soto serves as the Member Services Supervisor focusing on Quality Assurance and Member Services Onboarding at Businessolver. He has held this position since 2021. In this role, he oversees quality assurance processes and ensures effective onboarding for new members, contributing to the overall efficiency and satisfaction of member services.
Previous Experience at Businessolver
Omar Soto has a substantial history with Businessolver, having worked in various roles since 2014. He started as a Bilingual Benefits Specialist from 2014 to 2016, then progressed to the Member Services Onboarding Lead from 2019 to 2021. He also worked as a Quality Advocate from 2016 to 2019, where he focused on maintaining service quality standards.
Experience at CDS Global
Prior to his tenure at Businessolver, Omar Soto worked at CDS Global as a Customer Service Manager from 2003 to 2010. During his seven years in this role, he managed customer service operations in the Des Moines, Iowa area, developing skills in team leadership and customer relations.
Education and Qualifications
Omar Soto studied at William Penn University College for Working Adults, where he earned a Bachelor of Arts (B.A.) in Business Management and Leadership. This educational background has equipped him with the necessary skills for his roles in member services and quality assurance.
Additional Work Experience
Omar Soto has held various positions in the benefits sector. He worked as a Benefits Specialist at Precept from 2013 to 2014 and served as the Employee Benefits Team Lead at Marsh from 2012 to 2013 in Urbandale, Iowa. These roles contributed to his expertise in employee benefits and customer service.