Rachel Fitzgerald
About Rachel Fitzgerald
Rachel Fitzgerald is a System Configuration Specialist with extensive experience in customer service, particularly in human resources and health benefits. She has worked in various roles at Mercer and US Bank, accumulating over twenty-five years of experience in the industry.
Work at Businessolver
Rachel Fitzgerald has been employed at Businessolver as a System Configuration Specialist since 2016. In this role, she is responsible for configuring system settings to meet client needs and ensuring smooth operations within the organization. Her tenure at Businessolver has lasted for eight years, during which she has contributed to various projects and initiatives aimed at enhancing system functionalities.
Previous Experience at Mercer
Prior to her current position, Rachel Fitzgerald worked at Mercer in several capacities. She served as an Implementation Specialist from 2014 to 2016, where she focused on onboarding new clients. Before that, she held the role of EnrollNet Support Specialist/Benefits Administrator from 2011 to 2014, and as a Billing Coordinator from 2008 to 2011. Her time at Mercer spanned a total of five years, during which she developed expertise in human resources and health benefits.
Background in Customer Service
Rachel Fitzgerald has a robust background in customer service, accumulating twenty-five years of experience in the field. Her focus has been on human resources, health benefits, and billing, where she has honed her skills in client interaction and problem resolution. This extensive experience has equipped her with the ability to effectively address client needs and deliver high-quality support.
Education and Expertise
Rachel Fitzgerald studied at Indian Hills Community College, where she gained foundational knowledge applicable to her career. Her educational background complements her extensive professional experience, which includes thirteen years in the financial and banking sectors. Additionally, she possesses eight years of combined management experience, enhancing her leadership capabilities.
Career at US Bank
Before her roles at Mercer, Rachel Fitzgerald worked at US Bank as an Assistant Branch Manager and Loan Officer from 2001 to 2008. During her seven years there, she developed skills in financial services and customer management, contributing to her overall expertise in the banking sector.