Shakera Green
About Shakera Green
Shakera Green is an Employee Benefits Specialist with over 10 years of experience in customer service and case investigations. She has worked in various roles across multiple companies, including Castlight Health and Businessolver, and holds two Associate's degrees in Business Administration and Human Resources.
Work at Businessolver
Shakera Green has been employed at Businessolver as an Employee Benefits Specialist since 2019. In this role, she focuses on managing employee benefits, ensuring compliance, and providing support to clients regarding their benefits options. Her experience in this position contributes to her expertise in the employee benefits field.
Previous Employment Experience
Prior to her current role, Shakera Green held various positions in different organizations. She worked at Castlight Health as an IT Support Specialist for 10 months in 2018-2019. Before that, she served as a Back Office Agent at iQor for 9 months in 2014-2015. Additionally, she worked as a Patient Care Technician at WESTMED Practice Partners for 2 years and as a Lead Bio Medical Technician at CSL Plasma for 4 years.
Education and Expertise
Shakera Green studied at Central Piedmont Community College, where she earned an Associate's degree in Business Administration and Human Resources from 2015 to 2017. She also completed another Associate's degree in Business Administration and Management, General, from 2014 to 2016 at the same institution. Her educational background supports her professional roles in employee benefits and customer service.
Customer Service Experience
Shakera Green has over 10 years of experience in customer service, encompassing both face-to-face and telephonic interactions. This extensive background has equipped her with the skills necessary to effectively address client needs and manage inquiries in her current role and previous positions.
Confidential Information Handling
Shakera Green has several years of experience in case investigations and handling confidential information. This expertise is critical in her roles, particularly in positions that require discretion and adherence to privacy regulations.