Shauna Carlson
About Shauna Carlson
Shauna Carlson is a National Accounts Executive at Businessolver, where she has worked since 2013. She specializes in client relationship management and provides mentoring support to her team while focusing on escalation management and strategic planning.
Work at Businessolver
Shauna Carlson has been employed at Businessolver since 2013, serving as a National Accounts Executive. In this role, she specializes in both onsite and offsite client visits to strengthen client relationships. Her responsibilities include escalation management, where she provides support and feedback to ensure that commitments are met and that service delivery remains responsive. Shauna also develops and executes quarterly and annual reporting for clients, focusing on strategic planning and coverage gap analysis.
Education and Expertise
Shauna Carlson studied at Simpson College, where she earned a Bachelor of Arts (B.A.) degree in Business Administration with a minor in Human Resources. She attended the college from 2009 to 2011, completing her studies in two years. Her educational background provides her with a solid foundation in business principles and human resources, which she applies in her current role.
Background
Shauna Carlson has over a decade of experience in her field, having worked at Businessolver for 11 years. Her role as a National Accounts Executive involves significant interaction with clients, where she focuses on enhancing relationships through effective communication and support. She is based in West Des Moines, IA, where she contributes to the company's client management strategies.
Mentoring and Leadership
In addition to her client-facing responsibilities, Shauna Carlson provides mentoring support to her team members. She acts as a day-to-day resource for leadership and organizational skills, helping to develop the capabilities of her colleagues. This aspect of her role underscores her commitment to fostering a collaborative work environment and enhancing team performance.