Stacey Hamilton
About Stacey Hamilton
Stacey Hamilton is a Client Operation Analyst with expertise in business process improvement and customer retention. She has a diverse background in quality assurance and client services, having worked in various roles across multiple companies in the telecommunications sector.
Current Role as Client Operation Analyst
Stacey Hamilton currently serves as a Client Operation Analyst at Businessolver, a position she has held since 2019. In this role, she focuses on enhancing client operations and improving service delivery. Her responsibilities include analyzing client needs and implementing strategies to optimize customer retention and satisfaction.
Previous Experience at Businessolver
Stacey Hamilton has a history of working at Businessolver, where she initially served as a Participant Service Analyst from 2018 to 2019. During her time in this role, she contributed to the management of participant services and supported client interactions. She also worked as a Participant Services Representative from 2017 to 2018, where she gained valuable experience in customer service.
Telecommunications Industry Background
Stacey Hamilton has extensive experience in the telecommunications sector. She worked at DIRECTV in various roles, including as an Employee Development Coach from 2014 to 2016, and as a Quality Analyst in 2017. Her background also includes positions at Dish Network and AT&T, where she developed skills in quality assurance and customer service.
Educational Background
Stacey Hamilton studied Business Administration and Management at Purdue University Global, earning an Associate of Science degree from 2019 to 2021. Additionally, she obtained a certification in Medical/Clinical Assistance from the Community College of Denver in 2008. This educational foundation supports her expertise in business process improvement.
Skills in Business Process Improvement
Stacey Hamilton possesses skills in business process improvement and customer retention. These skills are integral to her current role and contribute to her effectiveness in analyzing and enhancing client operations. Her experience in quality assurance further complements her ability to implement effective strategies in her work.