Tina Miller, MBA
About Tina Miller, MBA
Tina Miller, MBA, serves as the Senior Director of Member Services at Businessolver, where she promotes a people-first culture to enhance customer experience. With extensive experience in customer service operations and team development, she has held various leadership roles across multiple organizations, including Desert Financial Credit Union and Fender Musical Instruments Corporation.
Work at Businessolver
Tina Miller serves as the Senior Director of Member Services at Businessolver, a position she has held since 2022. In this role, she advocates for a people-first culture that empowers team members to enhance customer experience. Her focus includes developing teams that consistently exceed key performance indicators in customer service.
Previous Experience in Customer Service
Before joining Businessolver, Tina Miller held various positions in customer service and operations. She worked at Desert Financial Credit Union as the Senior Director of Member Experience Center from 2018 to 2020 and as the Assistant Vice President of the Member Experience Center from 2020 to 2022. Additionally, she served as the Director of Customer Care at Fender Musical Instruments Corporation for 10 months in 2016-2017 and as the Vice President of Customer Support and Inside Sales in 2017-2018.
Education and Expertise
Tina Miller holds a Master of Business Administration (M.B.A.) and a Bachelor of Science (B.S.) in Business Management and Marketing from Bellevue University. She also earned a Bachelor of Science (B.S.) in Project Management from the same institution. Her educational background supports her expertise in planning, forecasting, and implementing Lean Six Sigma methodologies to optimize customer service operations.
Background in Operations and Analytics
Tina Miller has extensive experience in operations and analytics, particularly during her tenure at Hayneedle.com. She worked there as the Director of Vendor Operations, Projects and Quality from 2007 to 2010, and later held roles as Senior Manager of Projects and Analytics and Senior Manager of Customer Care and Analytics from 2010 to 2014. Her work involved technology implementation and the use of insights and analytics to drive customer experience excellence.
Focus on Training and Development
Tina Miller specializes in training and talent development within customer service teams. Her commitment to fostering a people-first culture is evident in her approach to empowering team members. This focus on development is crucial for enhancing customer service operations and improving overall customer experience.