Valerie Rugienius
About Valerie Rugienius
Valerie Rugienius serves as the Sr. Director of Client Services at Businessolver, where she has worked since 2022. With a background in absence management and operations, she has successfully implemented process improvements using Lean Six Sigma methodologies throughout her career.
Current Role at Businessolver
Valerie Rugienius serves as the Sr. Director of Client Services at Businessolver, a position she has held since 2022. In this role, she focuses on enhancing client satisfaction and service delivery. Her leadership is instrumental in driving improvements and ensuring that clients receive optimal support. Prior to this role, she worked as the Director of Client Operations at Businessolver from 2018 to 2022, where she developed a custom auditing program that significantly improved service level agreement (SLA) attainment for clients.
Previous Experience at Aon Hewitt
Valerie Rugienius has extensive experience with Aon Hewitt, where she held multiple positions from 2005 to 2012. She began as a Health & Welfare & 401K Customer Service Associate, then progressed to Absence Management Project Coordinator, and later served as Absence Management Team Lead. Her final role at Aon Hewitt was as Health & Welfare Business Services Manager. Throughout her tenure, she contributed to process improvements and client service enhancements.
Leadership at ReedGroup
At ReedGroup, Valerie Rugienius held the position of Sr. Director of Operations from 2012 to 2018. In this capacity, she led initiatives that resulted in several client renewals, attributed to her focus on service delivery improvements. Her leadership style emphasized operational excellence and client satisfaction, which were key factors in maintaining client relationships.
Education and Professional Development
Valerie Rugienius earned her Bachelor of Science in Business Administration (B.S.B.A.) with a focus on Marketing from the University of Central Florida. This educational background has provided her with a solid foundation in business principles, which she applies in her current and previous roles. Additionally, she utilizes Lean Six Sigma methodologies to identify process improvements and establish best practices in her work.
Process Improvement and Quality Achievements
Throughout her career, Valerie Rugienius has demonstrated a commitment to quality and process improvements. Notably, she increased monthly claim quality from 96% to 99% through her focus on operational excellence. Her expertise in Lean Six Sigma methodologies enables her to identify areas for improvement and implement effective solutions that enhance service delivery.