Devang Agrawal
About Devang Agrawal
Devang Agrawal is a Customer Success Manager at BusinessOnBot in Bengaluru, India, where he has worked since 2022. He has extensive experience with over 100 D2C brands and has a strong background in customer support and team management.
Work at BusinessOnBot
Devang Agrawal has been serving as a Customer Success Manager at BusinessOnBot since 2022. In this role, he has worked with over 100 direct-to-consumer (D2C) brands across India. His responsibilities include training and guiding new team members in the support team and collaborating with product, design, and tech teams to relay customer feedback. He has achieved a consistent performance record by resolving support tickets accurately and on time.
Education and Expertise
Devang Agrawal completed his Bachelor of Business Administration (BBA) with a specialization in Finance at Alliance University from 2017 to 2020. Prior to that, he attended Delhi Public School in Varanasi from 2006 to 2017. His educational background has equipped him with knowledge in business administration and management, which he applies in his current role.
Background
Before joining BusinessOnBot, Devang Agrawal held several positions in customer success and operations. He worked as a Relationship Manager at NoBroker.com for two months in 2020, a Customer Support Manager at ClearTax India for eight months in 2021, and as a Product & Operations Associate at Comdex for four months in 2022. His diverse experience in these roles has contributed to his expertise in client management and support.
Achievements
Devang Agrawal has maintained a 100% performance record in his role by resolving support tickets accurately and on time. He has also single-handedly managed the entire support team during periods of low manpower. Additionally, he has developed strategies aimed at improving the performance of the support team, showcasing his leadership and problem-solving skills.
Career Transition
In July 2023, Devang transitioned to a Product Specialist role, where he focuses on product training and client account management. This shift reflects his commitment to enhancing customer experience and his ability to adapt to new responsibilities within the organization.