Adam Mays
About Adam Mays
Adam Mays is an L2 IT Support Agent at Bus Patrol, where he has worked since 2021. He has a background in IT support and client services, with previous roles at Tech Impact, LISS Technologies, and Hilltop Consultants, among others.
Work at BusPatrol
Adam Mays has been employed at BusPatrol as an L2 IT Support Agent since 2021. In this role, he has contributed to the company's internal infrastructure by developing initiatives that promote cooperation and innovation. He has also created internal documentation aimed at training and procedural guidance. Additionally, Mays has assisted in Security Compliance reviews, ensuring that the organization's IT practices meet necessary standards.
Previous Experience in IT Support
Before joining BusPatrol, Adam Mays held various positions in IT support. He worked as a Service Desk Engineer at Tech Impact from 2017 to 2019, where he gained experience in service desk operations. He also served as a Client Services Agent at LISS Technologies for three months in 2020. Prior to that, he was a Remote Service Technician at Support.com and a Help Desk Technician at Hilltop Consultants, Inc. These roles provided him with a solid foundation in technical support and customer service.
Education and Certifications
Adam Mays studied Information Technology at ITWorks, where he completed coursework that led to the achievement of Cisco Essentials Certification and CompTIA A+ Certification in 2017. He also attended Drew University, studying Anthropology from 2007 to 2010. His educational background combines technical training with a broader understanding of human behavior and culture.
Technical Skills and Responsibilities
In his current role at BusPatrol, Adam Mays performs various O365 Admin responsibilities, including managing Intune, Azure, SharePoint, Exchange, and Azure Active Directory (AAD). His technical skills encompass a range of IT support functions, enabling him to effectively address user needs and maintain system integrity.