Alex L.
About Alex L.
Alex L. serves as the Chief Delivery Officer and Head of Customer Success at BusPatrol, where he leads a team of over 150 employees. With a background that includes military service as a Captain in the United States Army and extensive experience in financial services, he has developed a strong customer success strategy and transformed operational processes in high-demand environments.
Current Role at BusPatrol
Alex L. serves as the Chief Delivery Officer and Head of Customer Success at BusPatrol since 2021. In this role, he manages a team of over 150 full-time employees, focusing on equipment procurement and maintenance. He has led the transformation of a division to become agile, which has enabled the efficient handling of increasing monthly installation demands for over 20,000 school buses. His leadership has been instrumental in creating a customer success strategy that consistently delivers top-quality service in a high-demand environment.
Education and Professional Development
Alex L. has a diverse educational background. He earned a Bachelor of Science in Information Systems Engineering from the United States Military Academy at West Point. He completed an MBA at Texas A&M University - Mays Business School. Additionally, he studied International Business at EDHEC Business School and obtained a Leadership Certificate from The Wharton School of the University of Pennsylvania. He also pursued a MicroMasters in Data Science at UC San Diego and studied Banking at ABA Stonier Graduate School of Banking. Alex is a certified Six Sigma Black Belt and an accredited Project Management Professional (PMP).
Military Experience
Before transitioning to the corporate sector, Alex L. served as a Captain in the United States Army. He held the position of Company Commander and Battalion Supply Officer (S4) at Fort Hood, Texas, from 2003 to 2008. His military experience provided him with leadership skills and operational expertise that he has applied throughout his subsequent career.
Previous Employment History
Alex L. has held various leadership roles in the financial services industry. He worked at Morgan Stanley as Director of the North American Fixed Income Institutional Reference Data Team and later as Director of North American Institutional Reference Data Region. He also served as Vice President of Commercial Operations Quality Strategy and Issue Resolution at Capital One. Prior to his current role, he was Senior Vice President of Operations at Northwest Federal Credit Union. His extensive experience spans over 20 years in leading deployment projects and global operations functions across various industries.
Personal Interests
Outside of his professional responsibilities, Alex L. enjoys spending time with family and traveling. He has a keen interest in trying new things and staying updated on technological advancements. His personal interests reflect a commitment to continuous learning and exploration.