Brian Hannon
About Brian Hannon
Brian Hannon is an experienced operations professional currently working at BusPatrol since 2021. He has held various roles in operations management, with expertise in IVR design, performance management, and workforce management.
Current Role at BusPatrol
Brian Hannon has been working at BusPatrol in an Operations role since 2021. His responsibilities include overseeing various operational processes and ensuring that the company meets its performance standards. He operates from Allentown, Pennsylvania, where he contributes to the overall efficiency and effectiveness of the organization's operations.
Previous Experience at MedAssets
Prior to his current position, Brian Hannon served as the Director of Market Penetration at MedAssets from 2015 to 2016. During his one-year tenure in Franklin, Tennessee, he focused on strategies to enhance market presence and drive business growth within the healthcare sector.
Expertise in Operations Management
Brian Hannon possesses expertise in IVR Design and Implementation, which is integral to his role in Operations. He specializes in Workforce Management, Performance Management and Reporting, and Vendor and Site Management. His skills contribute to maintaining high operational standards and optimizing efficiency.
Experience at Ubiquity and MAXIMUS
Before joining BusPatrol, Brian worked at Ubiquity as Senior Manager of Operations from 2019 to 2020, where he managed operational processes for 10 months in Wilkes Barre, Pennsylvania. He also held the position of Operations Manager at MAXIMUS from 2016 to 2018, serving for two years in the Scranton, Pennsylvania Area.
Call Center Management Skills
Brian Hannon has experience in Multi-Channel, Multi-Site Call Center Management. His focus in this area includes enhancing customer and client support, ensuring that operations run smoothly across various communication channels and locations.