Matt Williams
About Matt Williams
Matt Williams serves as the Correspondence Team Lead at BusPatrol, a position he has held since 2021. He has a diverse professional background with experience in customer service, sales, and client management across various companies.
Current Role at BusPatrol
Matt Williams serves as the Correspondence Team Lead at BusPatrol, a position he has held since 2021. In this role, he is responsible for overseeing communication processes and ensuring effective correspondence within the organization. His leadership contributes to the overall efficiency of the team.
Previous Experience in Customer Service and Management
Prior to his current role, Matt Williams held various positions that focused on customer service and management. He worked as a Senior Customer Claims Representative at Liberty Mutual Insurance from 2008 to 2011, where he managed customer claims. He also served as a Driver Manager at Western Express for five months in 2019, overseeing driver operations.
Career in Client Experience and Sales
Matt's career includes significant experience in client experience and sales. He was a Client Experience Manager at Viddler in 2015 and worked as a Sales Development Representative at Paychex from 2018 to 2019. His roles involved enhancing client interactions and driving sales initiatives.
Educational Background
Matt Williams studied at Lehigh Carbon Community College, where he focused on English. His foundational education also includes attending Allentown Central Catholic and Northwestern Lehigh High School. This educational background supports his communication skills in his professional roles.
Diverse Work History
Matt has a diverse work history that spans various industries. He worked at T-Mobile as a Technical Care Senior Representative and as a Customer/Technical Care Representative. Additionally, he has experience in roles such as Account Executive at The Social Station and Brand Advocate at Verto Analytics, showcasing his versatility in different positions.