Charlie Volow
About Charlie Volow
Charlie Volow is a Support Ops Engineer at Butterfly Network, Inc. in New York, with a background in technical support and customer service roles.
Company
Charlie Volow currently works at Butterfly Network, Inc., located in New York, New York, United States. Butterfly Network is a pioneering company in the medical imaging industry, known for its innovative ultrasound technology. Charlie has been associated with the company in various roles, emphasizing a strong commitment to enhancing customer support and technical operations.
Title
At Butterfly Network, Inc., Charlie holds the positions of Support Ops Engineer and Technical Support Specialist. These roles require a blend of technical expertise and customer service skills, focusing on the optimization of support operations and management of technical support systems.
Professional Experience at Butterfly Network
Charlie's career at Butterfly Network includes positions such as Support Ops Engineer, Technical Support Specialist, and previously Customer Support Representative. He has been vital in developing internal web applications to streamline support operations. Additionally, he designed and implemented systems and processes to enhance support efficiency and administered Zendesk Support to ensure optimal performance and user satisfaction. His contributions also extend to composing and recording the hold music used by the support team.
Previous Roles and Experience
Before joining Butterfly Network, Charlie worked at Oscar Health as an Analyst in Single-Case Contracting and as a Provider Relations Representative. He also gained experience as a Production Assistant at Tinc Productions and other companies, a Parks Enforcement Patrol Officer at NYC Department of Parks & Recreation, a Video Producer at Williams College, and an Intern at AOMA Sunshine Films. These roles provided him with a diverse skill set and a broad understanding of various industries.
Education and Expertise
Charlie studied at Williams College, where he earned a Bachelor of Arts in Music. His educational background in music underscores his creative skills, which he has applied in various professional contexts, including composing hold music for Butterfly Network's support team. His academic experience complements his expertise in developing technical and support solutions in his professional roles.