Catherine Hoffman, Mspm
About Catherine Hoffman, Mspm
Catherine Hoffman is a Customer Success Manager with a background in Human Development and Applied Psychology. She has extensive experience in event planning and project management, having worked for organizations such as UNFI and Boston College.
Work at Bynder
Catherine Hoffman currently serves as a Customer Success Manager at Bynder, a role she has held since 2023. Prior to this position, she worked as an Associate Customer Success Manager at the same company from 2022 to 2023. During her tenure, she has been part of the Bynder Success Squad, where she held the position of Team Lead for 9 months in 2023. Her responsibilities include enhancing client relationships and ensuring customer satisfaction through effective communication and support.
Education and Expertise
Catherine Hoffman holds a Master's degree in Project and Program Management from Brandeis University, which she completed from 2019 to 2022. She also earned a Bachelor of Science degree in Applied Psychology and Human Development from Boston College, graduating Magna cum laude in 2013. Her educational background equips her with a unique skill set that combines human development principles with project management strategies, enhancing her effectiveness in customer success roles.
Background
Catherine Hoffman's professional journey includes various roles that have contributed to her expertise in customer success and project management. She began her career at Boston College, where she worked in multiple capacities, including as a Glassware Technician and Office Support for the Carroll School of Management. She later transitioned to UNFI, where she served as a National Events Planner and an IT Project/Business Analyst. Additionally, she worked as a Marketing Events Coordinator at Axis Communications, further diversifying her experience.
Achievements
Throughout her career, Catherine has demonstrated a commitment to effective communication and client relationship management. She is passionate about creating visual tools such as roadmaps and presentations to convey project visions and strategies. Her approach emphasizes core values of empathy, respect, and transparency, which are essential in building strong client relationships. Catherine's proactive attitude towards learning new skills and adapting to new situations reflects her dedication to professional growth.