Don Fakkert
About Don Fakkert
Don Fakkert serves as the Senior Vice President of Customer Success EMEA at Bynder, where he has worked since 2014 in various roles, including Director and VP of Customer Success. He has a strong background in customer satisfaction and retention, with experience in managing cross-functional teams across the EMEA region.
Current Role at Bynder
Don Fakkert serves as the Senior Vice President of Customer Success EMEA at Bynder, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and retention across the EMEA region. His leadership is pivotal in shaping the customer success strategy and ensuring that the team meets the diverse needs of clients.
Previous Positions at Bynder
Don Fakkert has held multiple roles at Bynder, contributing significantly to the company's customer success initiatives. He was the Vice President of Customer Success EMEA from 2018 to 2022 and the Director of Customer Success EMEA from 2016 to 2017. Prior to these roles, he served as the Head of Project Management from 2014 to 2016, where he played a key role in expanding the customer success team across the EMEA region.
Professional Background
Before joining Bynder, Don Fakkert worked in various roles that contributed to his expertise in customer success. He was an Account Manager at iCentre / Amac from 2011 to 2012 and held consulting positions at Veiligheidsregio Utrecht from 2008 to 2009 and Berenschot from 2009 to 2011. He also worked at Apple as a Business Relations Specialist and later as an Enterprise Business Relations Specialist from 2012 to 2014.
Education and Expertise
Don Fakkert holds a Bachelor's Degree in Bestuurskunde / IVK from De Haagse Hogeschool / The Hague University of Applied Sciences, completed in 2010. He furthered his education with a Bachelor's degree in Management from NCOI, which he completed in 2015. His educational background supports his extensive experience in managing cross-functional teams and developing innovative customer success methodologies.
Contributions to Customer Success
Throughout his career, Don Fakkert has been instrumental in shaping customer success strategies, particularly at Bynder. He has contributed to the development of innovative methodologies that enhance customer engagement and satisfaction. His efforts have been crucial in expanding Bynder's customer success team across multiple countries in the EMEA region.