Douglas Marmol
About Douglas Marmol
Douglas Marmol is a Technical Support Engineer at Bynder, with a background in Communication from Foothill College and Portland State University. He has over twelve years of experience in customer service, including roles at Starbucks and Cruise, and possesses strong problem-solving and interpersonal skills.
Work at Bynder
Douglas Marmol has been employed at Bynder as a Technical Support Engineer since 2020. His role involves providing technical assistance and support to clients, ensuring they can effectively utilize Bynder's digital asset management solutions. Based in San Mateo, California, he has contributed to the company's mission by leveraging his extensive customer service background to address client inquiries and resolve technical issues efficiently.
Education and Expertise
Douglas Marmol studied Communication at Portland State University, where he earned a Bachelor of Science degree. He also attended Foothill College, achieving an Associate in Arts in the same field. His educational background has equipped him with qualitative skills in understanding people's needs and behaviors, which he applies in his technical support role. His expertise includes critical thinking and problem-solving, developed through years of experience in customer service.
Background
Before joining Bynder, Douglas Marmol worked at Cruise as a Senior Test Operator for six months in 2019. His previous experience includes an eight-year tenure as a Supervisor at Starbucks in the San Francisco Bay Area, where he honed his skills in high-paced customer service environments. This diverse background has provided him with a strong foundation in collaboration and independent work.
Customer Service Experience
Douglas Marmol has over twelve years of experience in customer service, which has shaped his ability to understand various personality types and cultural tendencies. His extensive background in high-paced environments has enhanced his problem-solving skills and critical thinking abilities. This experience is integral to his current role, where he applies these skills to meet client needs effectively.