Joelle Mowe
About Joelle Mowe
Joelle Mowe is a Technical Support Engineer I at Bynder, with a background in IT and academic technology from her time at Emmanuel College. She holds a Bachelor's Degree in Psychology-Counseling and Health and possesses strong communication skills, enhancing her ability to support clients effectively.
Current Role at Bynder
Joelle Mowe serves as a Technical Support Engineer I at Bynder since 2022. In this role, she utilizes her technical expertise to assist clients with their inquiries and resolve technical issues. Her responsibilities include troubleshooting problems, providing solutions, and ensuring a high level of customer satisfaction. Joelle's background in business development enhances her ability to manage customer relationships effectively.
Previous Experience at Emmanuel College
Joelle Mowe worked at Emmanuel College in various capacities from 2013 to 2022. She began her tenure as an IT Helpdesk Specialist, where she provided technical support to students and staff for three years. Following this role, she served as an Instructional Strategies Specialist in the Academic Technology and Innovation Group for six years, focusing on enhancing educational technology use. Additionally, she worked as a Resident Assistant for two years, supporting student needs and fostering a positive living environment.
Education and Qualifications
Joelle Mowe earned her Bachelor's Degree in Psychology-Counseling and Health from Emmanuel College, where she studied from 2013 to 2016. She also obtained a Verified Certificate of Achievement in Instructional Design and Technology: Learning Theories from the University System of Maryland. This educational background provides her with a strong foundation in both technical support and instructional strategies.
Skills in Communication and Public Speaking
Joelle possesses strong skills in public speaking and communication. These skills are essential for her role in technical support, allowing her to effectively convey information and assist clients in resolving technical issues. Her ability to communicate clearly contributes to a positive customer experience and enhances her effectiveness in her current position.
Background in Business Development
Joelle Mowe has a background in business development, which complements her technical support expertise. This experience aids her in understanding customer needs and improving relationship management. Her combined knowledge in technical support and business development allows her to provide comprehensive assistance to clients.