Luis V.
About Luis V.
Luis V. is a Customer Success Manager with a background in Computer Science. He has held various roles in customer service and technical support across multiple companies, including Eyefinity and Verizon Wireless, and is currently employed at Bynder.
Current Role at Bynder
Luis V. serves as a Customer Success Manager at Bynder, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His experience in customer success enables him to effectively address client needs and enhance their overall experience with Bynder's services.
Previous Experience in Customer Success
Before joining Bynder, Luis V. worked at Eyefinity as a Customer Success Manager from 2018 to 2022. He was responsible for managing customer relationships and ensuring that clients received optimal support. His tenure at Eyefinity provided him with valuable insights into customer needs and service delivery.
Educational Background in Computer Science
Luis V. studied Computer Science at Cosumnes River College, where he earned an Associate’s Degree from 2013 to 2017. He is currently pursuing a Bachelor of Science in Computer Science & Engineering at California State University-Sacramento, having started this program in 2018. His educational background supports his technical skills and understanding of customer support in technology-driven environments.
Career Progression in Customer Service
Luis V. has a diverse background in customer service roles. He began his career as a Courtesy Clerk at Raleys from 2006 to 2008. He then transitioned to T-Mobile as a Lead Sales Representative from 2008 to 2010. Following this, he worked at Verizon Wireless in various capacities, including Technical Support Expert from 2013 to 2017 and Customer Service Advocate from 2010 to 2013. This progression highlights his extensive experience in customer-facing positions.
Technical Support Experience
Luis V. has experience in technical support, having worked as a Technical Support Expert at Verizon Wireless from 2013 to 2017. In this role, he provided assistance to customers with technical issues, enhancing his problem-solving skills and technical knowledge. Additionally, he served as a Software Support Specialist at Eyefinity for 9 months in 2017, further solidifying his expertise in technical customer support.