Madeleine Rowe
About Madeleine Rowe
Madeleine Rowe serves as the Director of Customer Success for EMEA at Bynder, where she focuses on enhancing customer outcomes and managing a team of ten. She has a diverse background in customer success and training, with previous roles at JobAdder, Vuelio, and Macquarie Bank.
Current Role at Bynder
Madeleine Rowe serves as the Director of Customer Success for the EMEA region at Bynder. She has held this position since 2022 and is based in Amsterdam, North Holland, Netherlands. In this role, she focuses on driving customer outcomes, adoption, and expansion for Bynder's largest customers. She leads a team of 10 Enterprise and Senior Customer Success Managers, ensuring effective support and engagement with clients.
Previous Experience at Bynder
Before her current role, Madeleine Rowe held multiple positions at Bynder. She worked as a Customer Success Manager for the UK & Ireland from 2017 to 2019, followed by a role as Customer Success Lead from 2019 to 2021. Additionally, she served as Team Manager for Customer Success EMEA from 2021 to 2022. Her extensive experience within the company has contributed to her understanding of customer needs and success strategies.
Professional Background
Madeleine Rowe has a diverse professional background. Prior to her tenure at Bynder, she worked at Vuelio as an Implementation Consultant from 2015 to 2017. She also served as a Learning and Development Consultant at JobAdder.com for six months in 2011. Earlier in her career, she held roles at CareerOne.com.au and Macquarie Bank, providing her with a broad range of skills in customer service and operations.
Education and Qualifications
Madeleine Rowe holds a Bachelor of Arts degree in English Literature and Sociology (Media Studies) from the University of New South Wales, which she completed from 2006 to 2008. She also pursued further education at TAFE NSW, earning a Certificate IV in Training and Assessment from 2011 to 2012. Additionally, she completed a Certificate III in Customer Contact at Academy Blue in 2011. Her educational background supports her expertise in customer success and training.
Early Education
Madeleine Rowe completed her high school education at Hunter School of the Performing Arts, where she majored in Drama. This five-year program, from 2000 to 2005, provided her with foundational skills in communication and performance, which may contribute to her current role in customer success.