Marrit Jansma
About Marrit Jansma
Marrit Jansma is a Technical Support Engineer I at Bynder, with a background in communication and media studies. She has held various roles in technical support and customer care across several companies in the Netherlands and France.
Work at Bynder
Marrit Jansma serves as a Technical Support Engineer I at Bynder, a role she has held since 2021. In this position, she focuses on enhancing the understanding of products and services through analytical problem-solving. Her responsibilities include addressing customer inquiries and providing technical support to improve user experience.
Previous Experience at Adyen
Before joining Bynder, Marrit worked at Adyen as a Support Tools Owner for one month in 2020. During her time in Amsterdam, she contributed to the development and management of support tools aimed at improving operational efficiency.
Background in Communication and Media Studies
Marrit Jansma holds a Bachelor of Science (BSc) in Communication and Media Studies from the University of Amsterdam, which she completed from 2009 to 2013. She furthered her education with a Master of Science (MSc) in the same field at Ghent University from 2013 to 2015.
Experience in Customer Support and Operations
Marrit has a diverse background in customer support and operations. She has held various roles, including Customer Care & Operations Agent at Miinto Group and Experience Lead at Blendle. Her experience also includes positions at RTL Nederland and BlaBlaCar, where she focused on enhancing customer relationships and operational processes.
Volunteer Work and Passion for User Experience
Outside of her professional commitments, Marrit volunteers as a job hunter, assisting close connections in their job search efforts. She is passionate about improving customer and user experience by addressing bugs and user feedback, which aligns with her technical support role.