Maura Glasheen
About Maura Glasheen
Maura Glasheen is an Associate Customer Success Manager at Bynder, where she has worked since 2021. She has a diverse background in customer support and solutions, with previous roles at Toast, Inc., Vendini, Mintz Levin, and Live Nation.
Current Role at Bynder
Maura Glasheen serves as an Associate Customer Success Manager at Bynder, where she has been employed since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Bynder's digital asset management solutions. Her position involves working closely with clients to understand their needs and provide tailored support to maximize the value of Bynder's services.
Previous Experience at Toast, Inc.
Prior to her current role, Maura worked at Toast, Inc. as an Onboarding Consultant for nine months in 2020. During her tenure, she was responsible for guiding new clients through the onboarding process, ensuring they effectively utilized Toast's restaurant management software. She also held the position of Remote Implementation Engineer for three months in 2020, contributing to the implementation of Toast's solutions in various establishments.
Background in Customer Support and Solutions
Maura has a strong background in customer support and solutions engineering. She worked at Vendini in two capacities: as a Customer Support Specialist from 2018 to 2019 and as a Customer Solutions Engineer from 2019 to 2020. In these roles, she provided technical support and developed solutions tailored to client needs, enhancing customer experiences in the live event industry.
Experience at Mintz Levin and Live Nation
Maura's career includes significant experience at Mintz Levin, where she served as a Traffic Specialist from 2007 to 2013. In this role, she managed the flow of information and ensured efficient communication within the organization. Additionally, she worked at Live Nation as a Premium Seat Sales Coordinator from 2013 to 2018, where she was involved in sales and customer service related to premium seating options for events.
Education and Academic Background
Maura Glasheen earned her Bachelor of Arts degree in Sociology with a minor in Communications from the University of Massachusetts Boston, completing her studies from 2003 to 2007. This educational background provided her with a solid foundation in understanding social dynamics and effective communication, which she applies in her professional roles.