Rob Faulds, MBA
About Rob Faulds, MBA
Rob Faulds is the Director of Strategic Programs for Customer Success at Bynder, where he focuses on enhancing technology's value in business. He holds an MBA from the University of Rochester and has extensive experience in program management and customer onboarding.
Current Role at Bynder
Rob Faulds serves as the Director of Strategic Programs, Customer Success at Bynder, a position he has held since 2023 in Boston, Massachusetts. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of strategic initiatives. His expertise in program management and governance plays a crucial role in maximizing the value of technology for clients.
Previous Experience at Bynder
Prior to his current role, Rob held multiple positions at Bynder. He worked as the Director of Customer Onboarding for the Americas from 2022 to 2023, where he was responsible for overseeing the onboarding process for new customers. Additionally, he served as the Manager of US Customer Onboarding from 2021 to 2022, contributing to the development of effective onboarding strategies.
Education and Expertise
Rob Faulds earned his Master of Business Administration (MBA) from the University of Rochester - Simon Business School, specializing in Competitive and Organizational Strategy from 2014 to 2017. He also holds a Bachelor of Arts in History/Business from Nazareth University, which he completed from 2007 to 2011. His educational background supports his focus on integrating technology with business processes.
Professional Background
Rob's career includes significant roles in various organizations. He worked as an Implementation Consultant at Maxwell Health from 2017 to 2018, where he facilitated the implementation of health technology solutions. His earlier experience includes positions as Operations Supervisor at both the University of Rochester and the University of Rochester Medical Center, where he managed operational processes and team collaboration.
Specialization and Focus
Rob specializes in establishing systems and processes that ensure technologies deliver optimal value to users. He is passionate about leveraging program management and leadership to enhance decision-making and team collaboration within organizations. His strong focus on technology integration helps businesses maximize their operational efficiency.