Rutger Jongepier
About Rutger Jongepier
Rutger Jongepier serves as the Director of Customer Care EMEA & APAC at Bynder, where he has implemented various support initiatives and managed operations since 2018. He has a background in IT Management and has held several leadership roles in customer support across different companies.
Current Role at Bynder
Rutger Jongepier serves as the Director of Customer Care EMEA & APAC, focusing on Support and Technical Writing. He has held this position since 2018 in Amsterdam, North Holland, Netherlands. In this role, he has established a comprehensive support organization that provides 24/5 services and initiated a cross-departmental Content Management program. This program includes Knowledge Bases, Communities, Product training programs, and Webinars, enhancing the customer experience and support efficiency.
Previous Experience at Bynder
Rutger Jongepier previously worked at Bynder in various capacities. He was the Global Head of Customer Support from 2014 to 2017 and later served as the Global Head of Customer Care (Support + Technical Writing) from 2017 to 2018. During his tenure, he launched a Premium Support offering for Tier 1 customers and chaired a cross-departmental workgroup to ensure Service Level Agreement (SLA) compliance.
Experience at Daxx BV
Prior to his roles at Bynder, Rutger Jongepier worked at Daxx BV for five years, from 2009 to 2014, as a Client Service Manager and Board Representative in Kyiv, Ukraine. He started his career at Daxx BV as a Junior Account Manager from 2008 to 2009 in Koog aan de Zaan, North Holland, Netherlands. His experience at Daxx BV contributed to his expertise in client management and service delivery.
Educational Background
Rutger Jongepier studied at Hogeschool Leiden, where he earned a Bachelor’s degree in IT Management from 2003 to 2008. He also attended Nova College Haarlem, where he studied Information Technology and achieved an MBO from 1999 to 2003. His educational background has provided him with a solid foundation in IT and management principles.
Achievements in Customer Care Management
In his current role, Rutger Jongepier has managed the customer care team through the challenges posed by the COVID pandemic, addressing work-from-home complications and mental health issues. He initiated and managed the introduction of a new Service Level Agreement (SLA) and played a significant role in the $600 million acquisition of Bynder by THL in December 2022.