Ryan N.
About Ryan N.
Ryan N. is a Customer Success Manager at Bynder, where he has worked since 2024. He has a background in technical roles and holds a Master's degree in Mechanical Engineering from Rensselaer Polytechnic Institute.
Current Role at Bynder
Ryan N. serves as a Customer Success Manager at Bynder, a position he has held since 2024. In this role, he focuses on ensuring customer satisfaction and success with Bynder's products and services. His responsibilities include managing client relationships, addressing customer inquiries, and facilitating the onboarding process for new users.
Previous Experience in Customer Success
Before joining Bynder, Ryan worked as a Technical Account Manager at Sense from 2023 to 2024. In this role, he was responsible for managing technical aspects of customer accounts and ensuring that clients received the necessary support and resources. Prior to that, he spent two years at Bynder as a Technical Support Engineer from 2021 to 2023, where he provided technical assistance and troubleshooting support to customers.
Technical Background and Expertise
Ryan has a solid technical background, having worked as a Technical Solutions Engineer at Epic from 2019 to 2021. In this position, he contributed to technical solutions for clients in the Madison, Wisconsin area. His experience also includes a role as a Data Analyst at IAC Applications in 2017, where he worked for three months in Yonkers, New York.
Education and Academic Background
Ryan earned both his Bachelor of Engineering (BE) and Master of Engineering (MEng) degrees in Mechanical Engineering from Rensselaer Polytechnic Institute. He completed his BE from 2014 to 2018 and his MEng from 2018 to 2019. During his studies, he also worked as a Graduate Research Assistant at the same institution for one year, from 2018 to 2019, in Troy, New York.