Samantha Terranova (She/Her)
About Samantha Terranova (She/Her)
Samantha Terranova is a Customer Success Manager with extensive experience in customer relationship management, currently working at Bynder in Boston, Massachusetts. She has previously held roles at Salsify and SmashFly Technologies, showcasing a strong career progression in the field.
Work at Bynder
Samantha Terranova has been employed at Bynder as a Customer Success Manager since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Bynder's services. Her responsibilities include managing client relationships, addressing customer inquiries, and facilitating onboarding processes. Samantha's experience in customer success positions her to effectively support clients in achieving their goals.
Previous Experience at Salsify
Prior to joining Bynder, Samantha Terranova worked at Salsify for two years, from 2019 to 2021. During her tenure, she held multiple roles, including Customer Success Manager and Senior Consultant - Customers. Her progression from a Business Development Representative to a Senior Consultant within the same company highlights her adaptability and expertise in customer relationship management. This experience has contributed to her strong foundation in customer success.
Background in Strategic Business Development
Samantha Terranova possesses a background in strategic business development, which complements her expertise in customer success. This experience has equipped her with the skills necessary to understand customer needs and develop strategies that enhance client engagement. Her ability to transition between roles in business development and customer success demonstrates her versatility in the field.
Education and Expertise
Samantha Terranova studied Philosophy at Stonehill College, where she earned a Bachelor of Arts degree. Additionally, she participated in a study abroad semester at King's College London in 2015. Her educational background in philosophy provides her with critical thinking skills that are beneficial in her customer success and consulting roles.
Career Progression and Roles
Samantha Terranova has worked in various customer success and consulting roles, showcasing a strong career progression. She began her career as a Junior Opportunity Consultant at SmashFly Technologies and later transitioned to Salsify, where she held several positions. Her journey reflects her commitment to professional growth and her ability to excel in customer relationship management.