Tom Brooks
About Tom Brooks
Tom Brooks is a Customer Success Manager with a background in Organizational Communications. He has worked in various roles in marketing and customer success, including positions at Bynder, TechTarget, and Fidelity Investments.
Current Role at Bynder
Tom Brooks serves as a Customer Success Manager at Bynder, a position he has held since 2022. He operates out of the company's Boston, Massachusetts office. In this role, he is responsible for ensuring client satisfaction and fostering strong relationships with customers. His expertise contributes to the overall success of the company's customer engagement strategies.
Professional Background
Tom Brooks has a diverse professional background in customer success and marketing. Prior to his current role at Bynder, he worked at TechTarget in various capacities, including Customer Success Manager and Campaign Manager. His experience also includes a position as a Digital Marketing Intern at Fidelity Investments and a Client Services Manager at Activate. Additionally, he spent six years with the Boston Bruins in marketing and promotions.
Education and Qualifications
Tom Brooks completed his high school education at Catholic Memorial High School, earning a High School Degree from 2009 to 2013. He then pursued higher education at Assumption University, where he studied Organizational Communications and obtained a Bachelor of Arts degree from 2013 to 2017. This educational background has equipped him with skills relevant to his roles in customer success and marketing.
Previous Work Experience
Before joining Bynder, Tom Brooks gained significant experience in the marketing and customer success fields. He worked at TechTarget from 2018 to 2022, where he held roles such as Associate Campaign Manager, Campaign Manager, and Customer Success Manager. His earlier experience includes a four-month internship at Fidelity Investments in 2016 and a six-month position at Activate in 2022.
Involvement with Boston Bruins
Tom Brooks was part of the Boston Bruins organization as a Marketing and Promotions Game Night Staff member from 2017 to 2023. During this time, he contributed to various marketing initiatives and promotions during game nights, enhancing the fan experience and supporting the team's branding efforts.