Wes Gibson
About Wes Gibson
Wes Gibson is a Customer Success Manager with a diverse background in both the craft brewing and B2B SaaS industries. He emphasizes a mission-driven approach to enhance customer success and has held various roles that demonstrate his adaptability and focus on customer-centric solutions.
Current Role at Bynder
Wes Gibson serves as a Customer Success Manager at Bynder, a position he has held since 2024. In this role, he focuses on enhancing customer experiences and ensuring that clients achieve their desired outcomes. His responsibilities include providing proactive management solutions to customer success teams, which contributes to the overall growth and efficiency of sales development initiatives.
Previous Experience in Customer Success
Before joining Bynder, Wes held several positions at Catalyst Software, where he worked as a Scale Customer Success Manager and Associate Customer Success Manager from 2022 to 2024. His experience at Catalyst Software involved developing strategies to enhance customer satisfaction and success, showcasing his commitment to customer-centric solutions.
Background in the Craft Brewing Industry
Wes Gibson transitioned from a decade-long career in the craft brewing industry to the B2B SaaS sector. He worked at New Belgium Brewing as an Account Manager and Operations Specialist from 2015 to 2020, and at Foothills Brewing as a Distribution Manager and Sales Representative from 2012 to 2015. This background highlights his adaptability and ability to apply customer-focused strategies across different industries.
Education and Expertise
Wes studied Political Science and Government at North Carolina State University, where he earned a Bachelor of Science degree from 2002 to 2007. His educational background provides a foundation for his analytical approach to customer success and understanding of market dynamics.
Mission-Driven Approach
Wes emphasizes a mission-driven approach to his work, focusing on creating products that meet unmet needs and enhance customer success. His commitment to understanding customer requirements and delivering value is evident in his professional journey and roles within various organizations.