Alana Cristina
About Alana Cristina
Alana Cristina is a Business Intelligence Analyst at C6 Bank in São Paulo, Brazil, where she specializes in creating studies, reports, and dashboards to enhance performance results. With a background in customer service and a strong interest in design and UX, she has accumulated diverse experience in the field of business intelligence since 2012.
Work at C6 Bank
Alana Cristina has been working at C6 Bank as an Analista de Business Intelligence since 2021. In this role, she creates studies, reports, and dashboards aimed at enhancing performance results. She is part of the Human Experience team, where she develops user journey mapping and forecasting strategies that focus on conversion and user experience (UX). Her contributions are integral to the bank's efforts in improving customer interactions and overall service delivery.
Previous Experience in Business Intelligence
Prior to her current position, Alana Cristina held various roles in the field of Business Intelligence. She worked at MRM as an Analista de Business Intelligence from 2020 to 2021. Before that, she was an Analista de Business Intelligence Jr. at SunsetDDB for four months in 2019 and served as an Analista de Business Intelligence at Fess'Kobbi Comunicação for four months in the same year. Her experience spans multiple companies, allowing her to develop a strong foundation in data analysis and reporting.
Education and Expertise
Alana Cristina studied at Universidade Anhembi Morumbi, where she gained knowledge relevant to her career in Business Intelligence. Her expertise extends beyond data analysis to include a strong background in customer service, control, and planning. She is also an enthusiast in design, particularly in user experience (UX), strategic planning, and cognitive and behavioral psychology, which informs her approach to her work.
Career Background
Alana Cristina's career began in customer service, where she worked as an Assistente de Atendimento ao Cliente at Lojas Riachuelo from 2017 to 2018. She later transitioned to roles that focused on planning and production control, including her position as Assistente de Planejamento, Programação e Controle de Produção at Arimath - Moda Feminina Lady | Plus Size from 2012 to 2014. This diverse background has equipped her with a comprehensive understanding of business operations and customer needs.