Andréa Cortelazi
About Andréa Cortelazi
Andréa Cortelazi is an experienced specialist in consumer protection and legal advocacy, currently serving as Especialista de Ouvidoria at C6 Bank in São Paulo since 2019. She holds a degree in Law and has a background in business administration, with extensive experience in risk management and compliance.
Work at C6 Bank
Andréa Cortelazi has been serving as Especialista de Ouvidoria at C6 Bank since 2019. In this role, she addresses consumer protection demands from regulatory bodies, including Banco Central, Consumidor.gov, and PROCON. Her responsibilities include collaborating with various teams such as risk, compliance, product, and back-office to ensure effective communication and resolution of consumer issues. Her tenure at C6 Bank has allowed her to leverage her extensive experience in the financial sector to enhance customer relations.
Education and Expertise
Andréa Cortelazi holds a Bacharelado em Direito from Faculdades Metropolitanas Unidas, where she studied from 1999 to 2003. She furthered her education with a Pós Graduação in Administração de Negócios from Universidade Presbiteriana Mackenzie, completing her studies from 2006 to 2008. Her educational background equips her with a solid foundation in both legal and business principles, which she applies in her professional roles.
Professional Background
Before her current position at C6 Bank, Andréa worked for ten years at Itaú Unibanco as an Analista de Ouvidoria Sênior from 2006 to 2016. She also held roles at Banco Safra in Ouvidoria from 2017 to 2019 and at Agência da Vila as Gerente de Projetos from 2016 to 2017. Additionally, she has been practicing as an Advogada Autônoma since 2006, specializing in civil, banking, and labor law.
Achievements in Consumer Protection
In her role, Andréa Cortelazi has developed and delivered training sessions for team members, enhancing their skills in consumer protection and compliance. She has participated in Kaizen and working groups aimed at improving products, services, and processes through root cause analysis. Her contributions have focused on fostering a culture of continuous improvement within her teams.