Daniele Silva
About Daniele Silva
Daniele Silva is an Assistente de Operações at C6 Bank, where she manages high-net-worth client inquiries and complex case resolutions. With extensive experience in customer service and operations, she has held various roles in the financial sector since 2010.
Work at C6 Bank
Daniele Silva has been employed at C6 Bank as an Assistente de Operações since 2021. In this role, Silva handles high-net-worth client inquiries and complex case resolutions. The position requires a deep understanding of credit card operations, including fraud profile analysis and financial adjustments, showcasing Silva's expertise in managing intricate financial matters.
Previous Experience in Financial Services
Prior to joining C6 Bank, Daniele Silva worked in various roles within the financial services sector. Silva served as an Analista Sênior Administrativo at Nobre Financeira for seven months in 2018. Following this, Silva worked at Concentrix as an Analista de Backoffice Pleno from 2019 to 2021, where responsibilities included resolving billing inquiries, duplicate payments, and chargebacks. Silva also held a position at Liq as Backoffice Pleno from 2013 to 2017, focusing on email-based customer service for credit card-related issues.
Background in Customer Service
Daniele Silva has a solid background in customer service, having worked at Teleperformance as an Analista de Mídias Sociais from 2018 to 2019. This role contributed to Silva's skill set in managing customer interactions across various platforms. Additionally, Silva worked at Uranet Projetos e Sistemas as Backoffice Pleno from 2010 to 2013, further enhancing expertise in back-office operations.
Education and Expertise
Daniele Silva studied at Uninove - Universidade Nove de Julho, where Silva achieved a degree in Recursos Humanos from 2019 to 2020. This educational background supports Silva's professional roles, particularly in operations and customer service within the financial sector.