Danielle Rezende Da Silva
About Danielle Rezende Da Silva
Danielle Rezende Da Silva is a Senior Ombudsman Analyst at C6 Bank, with extensive experience in compliance and operations across various financial institutions in Brazil. She has a strong background in project management and process improvement, utilizing Six Sigma methodology to enhance efficiency and ensure regulatory compliance.
Work at C6 Bank
Danielle Rezende Da Silva has been working at C6 Bank as an Analista Sênior de Ouvidoria since 2021. In this role, she focuses on managing customer feedback and ensuring compliance with regulatory standards. Her experience in this position contributes to the bank's commitment to customer service and operational excellence.
Previous Experience in Banking and Operations
Danielle has a diverse background in banking and operations. She worked at Banco Original as an Analista Sênior de Ouvidoria from 2020 to 2021 and previously held multiple roles at Banco PAN, including Analista Sênior de Compliance and Analista Sênior de Operações. Her experience spans several years in various capacities, allowing her to develop a comprehensive understanding of the banking sector.
Education and Expertise
Danielle holds a Bachelor's degree in Publicidade from Uninove - Universidade Nove de Julho, completed between 2002 and 2005. She furthered her education with a Pós-graduação Lato Sensu in Gestão de Projetos from Fundação Getulio Vargas, which she completed in 2022. Her academic background supports her expertise in project management and operational efficiency.
Achievements in Compliance and Process Improvement
Danielle has demonstrated significant achievements in compliance and process improvement throughout her career. At Banco PAN, she implemented the Compliance Program, developing methodologies and training agents to ensure adherence to regulatory standards. She has extensive experience applying Six Sigma methodology to enhance processes and reduce costs.
Background in Customer Service and Operations
Danielle began her career in customer service as an Atendente de Telemarketing II at Atento Brasil from 2001 to 2004. She transitioned to various operational roles at Itaú Unibanco, where she gained experience as an Assistente de Operações and later as an Analista Sênior de Operações. This background has equipped her with strong skills in client relations and operational management.