Diego Ferreira
About Diego Ferreira
Diego Ferreira is a customer service professional with over a decade of experience in sales and client relationship management. He has worked at various companies, including C6 Bank and Itaú Unibanco, and holds degrees in public relations and project management.
Current Role at C6 Bank
Diego Ferreira currently serves in the Customer Service department at C6 Bank, a position he has held since 2021. His role involves managing client inquiries and ensuring high levels of customer satisfaction. Based in São Paulo, Brazil, he has contributed to the bank's customer service initiatives for three years.
Previous Experience at Itaú Unibanco
Diego Ferreira has extensive experience at Itaú Unibanco, where he worked in various roles from 2018 to 2021. His positions included Caixa de banco and Agente de Atendimento Comercial, where he focused on client interactions and service delivery. This experience provided him with a solid foundation in banking operations and customer engagement.
Background in Sales and Customer Service
Diego Ferreira has over a decade of experience in customer service and sales, with a focus on high-income clients. Prior to his roles at Itaú Unibanco and C6 Bank, he worked at Claro Brasil as a vendedor for six years and at Lojas Americanas S.A. as a Supervisor de loja. This diverse background has equipped him with valuable skills in client relationship management.
Education and Expertise
Diego Ferreira studied Relações Públicas, Publicidade e Comunicação Aplicada at Universidade Veiga de Almeida from 2011 to 2017. He also completed a Pós-Graduação em Gerenciamento de Projetos at Fundação Getulio Vargas in 2022. His educational background supports his expertise in project management and public relations, enhancing his technical and communication skills.
Specialization in Client Relationship Management
Diego Ferreira specializes in client relationship management, focusing on enhancing customer satisfaction and loyalty. His experience in various customer service roles has allowed him to develop strategies that improve client interactions and foster long-term relationships.