Diego M.
About Diego M.
Diego M. serves as the Coordenador de Operações - Conta Corrente/Payments at C6 Bank in São Paulo, Brazil, where he has worked since 2022. He has extensive experience in customer relationship management and business strategy development, with a background in fraud prevention in the financial sector.
Work at C6 Bank
Diego M. has been working at C6 Bank since 2020, holding various positions. He started as a Customer Relationship Specialist for two months before becoming the Coordenador de Atendimento Alta Renda from 2021 to 2022. Currently, he serves as Coordenador de Operações - Conta Corrente/Payments, a role he has held since 2022. His responsibilities include overseeing operations related to current accounts and payments, focusing on enhancing customer satisfaction and operational efficiency.
Previous Experience at Atento Brasil
Diego M. worked at Atento Brasil for a total of seven years, from 2005 to 2012 and then from 2012 to 2019. Initially, he served as Coordenador de clientes, where he managed client relationships. He later advanced to the role of Gestor de clientes, further developing his skills in customer management and service delivery. His tenure at Atento Brasil contributed to his expertise in customer satisfaction and operational strategies.
Educational Background
Diego M. holds a Master of Business Administration (MBA) from Faculdades Metropolitanas Unidas, which he completed from 2011 to 2012. He also studied at Centro Universitário FMU | FIAM-FAAM, where he earned another MBA in Administração e Negócios. Additionally, he obtained a Bachelor's degree in Administração from Faculdade Politécnica de Jundiai, completing his studies from 2005 to 2009. His educational background supports his professional roles in business administration and operations.
Expertise in Business Strategy
Diego M. has developed expertise in creating strategies for generating new business opportunities. His experience in various roles within the financial and customer service sectors has equipped him with the skills necessary to identify and implement effective business strategies. He is also knowledgeable in fraud prevention, which is critical in the financial sector.
Customer Satisfaction and Improvement Initiatives
In his roles, Diego M. has been directly responsible for conducting customer satisfaction research and identifying opportunities for improvement. His focus on enhancing customer experiences has been a key aspect of his work, particularly in his current position at C6 Bank. This commitment to customer feedback and operational enhancement plays a significant role in his professional contributions.