Douglas Porto
About Douglas Porto
Douglas Porto is an experienced professional currently serving as an Analista De Ouvidoria at C6 Bank in São Paulo, Brazil. He has a diverse background in financial operations and customer service, having held various roles at companies such as Rappi, The HEINEKEN Company, and TAM.
Current Role at C6 Bank
Douglas Porto currently serves as an Analista de Ouvidoria at C6 Bank in São Paulo, Brasil. He has held this position since 2020, contributing to the bank's operational processes. His responsibilities include managing complex customer complaints and regulatory issues, ensuring compliance through direct communication with clients and regulatory bodies such as Banco Central do Brasil, Consumidor.gov, and Procon. He also handles interactions with credit protection agencies for account adjustments and debt analysis.
Previous Experience at Rappi
Prior to his current role, Douglas Porto worked at Rappi as Gerente de contas for 11 months in 2019. In this position, he was responsible for managing client accounts and ensuring customer satisfaction. His experience at Rappi contributed to his skills in client management and operational oversight.
Professional Background at The HEINEKEN Company
Douglas Porto was employed at The HEINEKEN Company as a Consultor de vendas from 2018 to 2019. During his year-long tenure, he focused on sales consulting, which enhanced his expertise in customer relations and sales strategies.
Education and Expertise
Douglas Porto holds a Pós-graduação Lato Sensu - MBA in Investimentos e Blockchain from UNIBTA - Centro Universitário, completed in 2021. He also earned a Master of Business Administration (MBA) in Finanças e Banking from Universidade Anhembi Morumbi from 2020 to 2021. Additionally, he obtained a Bacharelado in Economia from UNINOVE from 2014 to 2017. His educational background supports his expertise in financial operations and investment strategies.
Career Development at TAM
Douglas Porto's career began at TAM, where he worked in various roles from 2014 to 2018. He started as an Atendente junior for one year and progressed to the position of Analista for four years. His experience at TAM provided him with foundational skills in customer service and operational analysis.