Douglas Silva
About Douglas Silva
Douglas Silva is a Senior Operations Analyst currently employed at C6 Bank in São Paulo, Brazil. He has extensive experience in operations and customer service, having held various roles at Fidelity Processadora - FIS and C6 Bank over several years.
Work at C6 Bank
Douglas Silva currently holds the position of Analista de Operações Sênior at C6 Bank, where he has been employed since 2022. Prior to this role, he worked as an Analista de Operações Pleno at the same institution for 8 months in 2021. His experience at C6 Bank has contributed to his expertise in operational analysis within the banking sector.
Previous Experience at Fidelity Processadora - FIS
Douglas Silva has extensive experience at Fidelity Processadora - FIS, where he held multiple roles. He served as Supervisor de Atendimento for 8 months in 2018, as Analista de Intercâmbio (Chargeback) for 3 years from 2015 to 2018, and as Coordenador de BackOffice - Intercâmbio (Chargeback) for 2 years from 2019 to 2021. He began his career at Fidelity as an Operador de Atendimento, working there for 2 years from 2013 to 2015.
Education and Expertise
Douglas Silva has pursued various educational opportunities to enhance his skills. He studied Administração e Negócios at Berlitz Srbija - Škola stranih jezika, achieving proficiency in English from 2021 to 2022. He also completed a program in Programação de Computadores - Aplicativos Específicos at Danki Code in 2021. Additionally, he earned a degree in Análise e Desenvolvimento de Sistemas from Universidade Paulista from 2020 to 2021. He attended ETEC - Escola Técnica Estadual de São Paulo from 2017 to 2018.