Eduardo Amaral
About Eduardo Amaral
Eduardo Amaral is a CRM Specialist currently working at C6 Bank in São Paulo, Brazil. He has extensive experience in data governance and customer engagement, with a background in technology and project management.
Work at C6 Bank
Eduardo Amaral has been employed at C6 Bank as a CRM Specialist since 2022. In this role, he focuses on enhancing customer engagement through relationship journeys and implementing customer-centric methodologies. His expertise in data governance, architecture, and quality in Salesforce projects contributes to the bank's objectives in improving customer experience.
Education and Expertise
Eduardo Amaral has a comprehensive educational background in technology and project management. He studied at Centro Federal de Educação Tecnológica de Minas Gerais, where he earned a postgraduate degree in Educational Technologies from 2008 to 2009. He also completed a postgraduate program in Business Intelligence at Pontifícia Universidade Católica de Minas Gerais from 2013 to 2014. Furthermore, he studied Project Management and became an Agile Coach at the same university from 2021 to 2022. He holds a degree in Data Processing Technology from Centro Universitário Anhangüera, which he completed from 2003 to 2007.
Background
Eduardo Amaral has a diverse professional background in technology and customer relationship management. He worked at AJEAS - Colégio Loyola Jesuítas as the Technology Coordinator from 2003 to 2012. He then served as a Systems Analyst at Colégio Santo Agostinho for one year in 2012. From 2014 to 2022, he held various roles at Stellantis, including Senior Systems Analyst and Salesforce Specialist focusing on Customer Data Governance.
Achievements
Throughout his career, Eduardo Amaral has specialized in enhancing customer experience through analytics and data discovery. His work in Salesforce projects emphasizes data governance and quality, which are critical for effective customer engagement. His contributions in previous roles have established a foundation for his current focus at C6 Bank.