Fabiana Santos
About Fabiana Santos
Fabiana Santos is the Coordenadora de Operações at C6 Bank, where she has worked since 2021. With over 13 years of experience in customer service management, she specializes in operations that integrate customer, business, and technology perspectives.
Current Role at C6 Bank
Fabiana Santos serves as Coordenadora de Operações at C6 Bank, a position she has held since 2021. In this role, she focuses on managing operations with a comprehensive perspective that integrates customer needs, business objectives, and technological advancements. Her responsibilities include creating, improving, and automating internal processes, as well as implementing new products and services to enhance operational efficiency.
Previous Experience at GRENKE Brasil
Prior to her current role, Fabiana worked at GRENKE Brasil - Locação Inteligente as Gerente Administrativa from 2015 to 2021. During her six years there, she managed various administrative functions, contributing to the company's operational success in São Paulo and the surrounding region. Her experience at GRENKE Brasil provided her with valuable insights into customer service management for both individual and corporate clients.
Sales Experience at Elevadores Atlas Schindler
Fabiana Santos worked as a Sales Representative at Elevadores Atlas Schindler from 2007 to 2013. Over the course of six years, she developed skills in sales and customer relations, which laid the foundation for her later roles in operations and administration. Her experience in the elevator industry equipped her with a strong understanding of client needs and service delivery.
Education and Professional Development
Fabiana has a diverse educational background. She studied at FGV - Fundação Getulio Vargas, where she earned an MBA Executivo. Additionally, she attended ECM Dublin: European College Management, completing a Business English Course. She also studied at Senai São Paulo, achieving Excel Avançado VBA, and at Universidade Presbiteriana Mackenzie, where she focused on Administração com hab. Comércio Exterior. Furthermore, she enhanced her language skills at Alliance Française Montpellier, completing a French course in 2018.
Language Proficiency and Skills
Fabiana possesses advanced English skills and intermediate proficiency in both French and Spanish. Her language abilities complement her extensive experience in customer service management, allowing her to effectively communicate with a diverse clientele. She emphasizes team development by promoting collaborative work and equity within her teams.