Gustavo Silva
About Gustavo Silva
Gustavo Silva is a Customer Service Analyst at C6 Bank in São Paulo, Brazil, with over eight years of experience in people management and operations. He has a strong background in banking, focusing on fraud prevention and client management, supported by extensive education in quality management and customer success.
Work at C6 Bank
Gustavo Silva has been employed at C6 Bank as an Analista de Atendimento ao Cliente since 2021. His role focuses on customer service, where he applies his extensive experience in managing client interactions. Based in São Paulo, Brazil, he has contributed to the bank's customer support operations for three years, enhancing client satisfaction and operational efficiency.
Education and Expertise
Gustavo Silva has pursued various educational qualifications to enhance his expertise in customer service and management. He studied gestão da qualidade at Brazcubas Educação from 2020 to 2022. Additionally, he completed courses in Customer Success at Rock University and Mapeamento Comportamental DISC para RH at Gente Mais in 2020. He is currently studying COACHING COM PNL at Escola do Coach, further expanding his skill set.
Background
Before joining C6 Bank, Gustavo Silva held several positions in operations management. He worked at TIVIT as a Supervisor de Operações from 2012 to 2016 and later at Teleperformance Brasil from 2016 to 2019 in a senior supervisory role. He also served as a Supervisor de Operações Sênior at Kainos Soluções from 2019 to 2021. His career spans over eight years in people management, emphasizing high-complexity operations.
Achievements
Gustavo Silva has accumulated significant experience in the banking sector, particularly in operations related to fraud prevention and monitoring suspicious activities. He has worked with various client segments, including Private, High Standard, and Retail clients. His involvement in card loss prevention operations at Itaú and Rede highlights his expertise in managing complex banking operations.