Ingrid Basso
About Ingrid Basso
Ingrid Basso is an experienced operations analyst currently working at C6 Bank in São Paulo, Brazil. She has a diverse background in banking and customer service, with previous roles at notable institutions such as Itaú Unibanco and Bank of Boston.
Current Role at C6 Bank
Ingrid Basso serves as an Analista de Operações Pleno at C6 Bank since 2021. In this role, she monitors the operational environment to ensure compliance with regulatory processes. She proposes necessary changes when structural issues are identified, focusing on operational risk oversight and continuous improvement. Her responsibilities include identifying opportunities for process enhancements.
Previous Experience in Banking
Ingrid Basso has extensive experience in the banking sector. She worked at Itaú Unibanco in various roles, including Supervisora Área Empresas from 2008 to 2016 and Analista de Cadastro Pleno from 2016 to 2021. Prior to that, she was employed at Bank of Boston as an Analista de Cadastro from 2002 to 2008. Her early career included a position at Instituto Unibanco as Atendimento ao cliente from 2000 to 2002 and at Assert Assessoris Serviços Técnicos Ltda as Técnico administrativo from 1996 to 2000.
Educational Background
Ingrid Basso has a diverse educational background. She studied Psicologia at Universidade São Judas Tadeu, achieving Ensino Superior from 1996 to 1999. She later attended UNINOVE, where she studied Comunicação, obtaining Ensino Superior from 2000 to 2004. Additionally, she completed a Pós Graduação in Administração em Gestão de Processos com ênfase em Liderança Organizacional at UNINOVE from 2007 to 2008.
Skills and Expertise
Ingrid Basso possesses strong communication and negotiation skills. Her expertise includes providing support to the Private Banking segment, assisting bankers and advisors with account-related documentation and clarifying doubts. She emphasizes customer service, initiative, flexibility, cooperation, participative management, and results orientation in her professional approach.