Isaque Lisboa De Mello
About Isaque Lisboa De Mello
Isaque Lisboa De Mello is a Tech Analyst in IT Operations at C6 Bank, with over 10 years of experience in the field. He holds an MBA in Computer and Information Systems Security and has worked in various roles across multiple companies, focusing on service desk improvements and compliance with the General Data Protection Law.
Work at C6 Bank
Currently, Isaque Lisboa De Mello serves as a Tech Analyst in IT Operations at C6 Bank. He has been in this role since 2021, contributing to the bank's technology initiatives. His responsibilities include managing IT operations and ensuring the efficiency of technology services within the organization.
Education and Expertise
Isaque holds a Master of Business Administration (MBA) in Computer and Information Systems Security/Information Assurance from Universidade Cruzeiro do Sul, completed between 2021 and 2022. He also studied Computer Systems Analysis at UNINOVE from 2015 to 2019. In addition to his degrees, he is pursuing a postgraduate degree in Cyber Security and holds Microsoft certifications, including MCP and MCTS.
Background in IT Operations
Isaque has over 10 years of experience in IT operations and service desk roles. His career includes positions at various companies, such as ISS Brasil, Teleperformance, Atento Brasil, Accesstage, and TIVIT. He has worked in roles ranging from Network Operations Center technician to Service Desk Leader, focusing on improving service desk processes and implementing ITIL practices.
Achievements in IT Service Management
Throughout his career, Isaque has been involved in the development of ITIL practices for internal controls and best practices. He has a strong focus on continuous improvement of processes and services related to the service desk, which has contributed to enhanced operational efficiency in his previous roles.
Experience with LGPD Compliance
In his current role at C6 Bank, Isaque works on solutions related to the General Data Protection Law (LGPD). His involvement in LGPD compliance reflects his commitment to ensuring data protection and privacy within the organization.