Jhones Santana
About Jhones Santana
Jhones Santana is an Operations Manager at C6 Bank with over a decade of experience in digital payment systems and credit card operations. He has a strong background in managing teams and specializes in customer experience and operational efficiency.
Current Role at C6 Bank
Jhones Santana serves as the Operations Manager at C6 Bank, a position he has held since 2020. In this role, he is responsible for overseeing backoffice operations related to pre-sales, post-sales, and legal actions. His focus includes managing multidisciplinary teams and enhancing the professional development of team members. His experience in digital payment systems and credit card operations supports his current responsibilities.
Previous Experience at Itaú Unibanco
Jhones Santana has a significant tenure at Itaú Unibanco, where he held various positions from 2010 to 2020. He worked as a Legal Representative Jr, Operations Analyst, Senior Digital Service Analyst, and Coordinator of Digital Card Customer Service. His roles included managing customer service operations and strategic planning for customer service, contributing to his expertise in the financial services sector.
Educational Background
Jhones Santana has a diverse educational background. He studied Law at Faculdades Metropolitanas Unidas, earning a Bachelor's degree from 2009 to 2014. He also attended Fundação Getulio Vargas, where he studied Business Management from 2015 to 2017. Additionally, he completed a Black Belt in Lean Six Sigma at Fundação Vanzolini in 2015 and an Agile Scrum Master certification in 2018, further enhancing his project management skills.
Expertise in Process Improvement
Jhones Santana possesses a Black Belt in Lean Six Sigma, indicating his expertise in process improvement and operational efficiency. His background in managing customer experience and user experience strategies contributes to the development of new products. His extensive experience in digital payment systems and credit card operations supports his focus on operational excellence.
Professional Development Focus
Jhones Santana emphasizes the professional development and skill enhancement of his team members. His management style includes fostering a collaborative environment that encourages growth and learning. This focus on team development is integral to his role as Operations Manager at C6 Bank, where he leads multidisciplinary teams.