Juliana Rosa Jesus Maia
About Juliana Rosa Jesus Maia
Juliana Rosa Jesus Maia is a Senior Operations Analyst currently working at C6 Bank in São Paulo, Brazil. She has a diverse background in operations and customer service, with previous roles at companies such as Claro Brasil, Cielo, and Drogasil.
Work at C6 Bank
Juliana Rosa Jesus Maia currently serves as a Senior Operations Analyst at C6 Bank, a position she has held since 2021. In this role, she utilizes her expertise in customer journey mapping and partner management to enhance operational efficiency. Juliana focuses on identifying opportunities to increase customer loyalty and positive recommendations, contributing to the bank's overall customer satisfaction goals.
Previous Experience at Claro Brasil
Before joining C6 Bank, Juliana worked at Claro Brasil as a Sales Representative from 2012 to 2013. During her year in São Paulo, she gained valuable experience in customer service and sales, which laid the foundation for her career in operations and client relations.
Career at Cielo
Juliana held multiple positions at Cielo, where she worked from 2016 to 2021. She started as a Junior Operations Analyst from 2018 to 2019, then progressed to a Senior Analyst role from 2020 to 2021. Additionally, she served as a Business Executive from 2016 to 2018. Her tenure at Cielo involved facilitating cross-departmental collaboration and implementing continuous improvement projects.
Education and Expertise
Juliana studied at Centro Universitário FMU | FIAM-FAAM, where she completed a degree in Human Resources Management from 2013 to 2015. She furthered her education at Uniamérica in 2021. Her academic background supports her expertise in continuous improvement project implementation and training, as well as her focus on enhancing customer experiences.
Background in Customer Service
Juliana began her career in customer service at Drogasil, where she worked as a Customer Service Analyst from 2007 to 2010. She also gained experience as a Business Analyst at Mezzo Planejamento from 2011 to 2012 and as a Human Resources Analyst at Vermont Infraestrutura e Contact Center Ltda from 2013 to 2015. This diverse background has equipped her with skills in customer journey mapping and partner management.