Luana De Moura Esteves
About Luana De Moura Esteves
Luana De Moura Esteves is an operations analyst currently employed at C6 Bank in São Paulo, Brazil. She has a diverse work history, including roles at Itaú Unibanco and C-Pack Creative Packaging SA, and has pursued multiple degrees in education and business administration.
Current Role at C6 Bank
Luana De Moura Esteves serves as an Analista de Operações at C6 Bank. She has been in this position since 2020, contributing to the operational efficiency of the bank. Her role involves analyzing and optimizing operational processes to enhance service delivery and customer satisfaction.
Previous Experience at Itaú Unibanco
Luana De Moura Esteves has extensive experience at Itaú Unibanco, where she held multiple positions. She worked as a Caixa for one year in 2014-2015, followed by five years as a Supervisora Operacional from 2014 to 2019. Additionally, she completed a nine-month internship in 2013, gaining valuable insights into banking operations.
Educational Background
Luana De Moura Esteves has a diverse educational background. She studied at UNINOVE, where she earned a Bacharelado em Administração from 2010 to 2013 and a Bacharelado em Pedagogia from 2020 to 2023. She also pursued a Pós-Graduação in Liderança e Desenvolvimento Humano at Universidade Presbiteriana Mackenzie from 2017 to 2018. Her studies in Educação focused on pedagogical principles.
Customer Service Experience
Before her banking career, Luana De Moura Esteves worked at C-Pack Creative Packaging SA as a Customer Service representative from 2010 to 2012. She also gained experience in training and development as an Instrutor de treinamento at McDonald's from 2007 to 2010, where she was responsible for training new employees.