Luana Montemor
About Luana Montemor
Luana Montemor is a UX Writer Jr. at C6 Bank, where she has worked since 2021. She specializes in enhancing user experience for business clients and collaborates across multiple departments to improve communication in banking platforms.
Work at C6 Bank
Luana Montemor has been employed at C6 Bank as a UX Writer Jr. since 2021. In this role, she collaborates with various departments, including product, technology, marketing, CRM, customer service, and chatbot teams. Her work focuses on enhancing user experience, particularly for business clients. She specializes in creating and standardizing communication and conversational interfaces for app and web banking platforms.
Education and Expertise
Luana is currently studying at Awari, where she is pursuing an Intensivo de UX Writing program that began in 2021. She holds a degree in Letras - Língua Portuguesa e Língua Espanhola from Universidade de São Paulo, which she completed from 2016 to 2021. This educational background supports her expertise in user experience writing.
Background
Before her current position at C6 Bank, Luana worked as an intern at C6 Bank as a UX Writer from 2020 to 2021. She also gained experience as a social media intern at OALOO - Impressão 3D for five months in 2020. Additionally, she worked as a bolsista at Biblioteca Brasiliana Guita e José Mindlin from 2017 to 2019.
Collaborative Projects
In her role at C6 Bank, Luana collaborates with multiple departments to improve user experience. Her work involves engaging with teams across product development, technology, marketing, customer relationship management, customer service, and chatbot initiatives. This collaboration aims to enhance the overall banking experience for clients.