Luciana Arkader
About Luciana Arkader
Luciana Arkader serves as the Head of Atendimento and has a background in client management and planning. She holds a Master's degree in Business Administration from FGV EAESP and has worked at Atento in various managerial roles from 2006 to 2011.
Work at C6 Bank
Luciana Arkader currently holds the position of Head De Atendimento at C6 Bank. In this role, she oversees customer service operations, ensuring that client needs are met efficiently and effectively. Her leadership is focused on enhancing the customer experience and implementing best practices within the organization.
Previous Experience at Atento
Before joining C6 Bank, Luciana Arkader worked at Atento in various roles. She served as Gerente de Clientes from 2006 to 2009, where she managed client relationships and service delivery. Following this, she took on the role of Gerente de Planejamento from 2009 to 2011, focusing on strategic planning and operational improvements.
Education and Expertise
Luciana Arkader studied at Fundação Armando Alvares Penteado (FAAP) from 2002 to 2004, where she completed her undergraduate studies. She furthered her education at Fundação Getulio Vargas (FGV EAESP), earning a Master of Business Administration (MBA) from 2009 to 2011. Her academic background supports her expertise in business management and strategic planning.
Background
Luciana Arkader has a solid background in customer service and business management. Her career spans over a decade, with significant experience in leadership roles within the customer service sector. This experience has equipped her with the skills necessary to excel in her current position at C6 Bank.