Marcelo Carreiro
About Marcelo Carreiro
Marcelo Carreiro is an experienced IT infrastructure analyst currently working at C6 Bank in São Paulo, Brazil, since 2019. He has a diverse background in IT service management, having held various roles in companies such as Dimension Data, Atos, and TIM Brasil.
Work at C6 Bank
Marcelo Carreiro has been employed at C6 Bank since 2019, serving as an Analista de Infraestrutura. In this role, he is responsible for managing incidents, controlling service level agreements (SLAs), and acting as a crisis analyst within the IT environment. His responsibilities include overseeing escalation processes, triage, and directing solutions to incidents. Marcelo's expertise in IT Service Management (ITSM) tools, particularly ServiceNow, supports his effective management of IT events, equipment, and services.
Previous Employment Experience
Prior to his current position, Marcelo Carreiro held various roles in the IT sector. He worked at Dimension Data as a NOC from 2018 to 2019 and at Spread Tecnologia in a similar capacity from 2017 to 2018. His experience also includes working as an Analista de suporte técnico at Atos from 2012 to 2013 and as a Consultor de atendimento especial at TIM Brasil from 2008 to 2010. Additionally, he served as a Helpdesk Analyst at Capgemini Brasil from 2010 to 2012 and as a Change Manager at UOL - Universo Online from 2014 to 2016.
Education and Expertise
Marcelo Carreiro studied at Instituto de Ensino Superior de Santo Ansré (IESA), where he achieved a Tecnologo em TI degree from 2007 to 2009. He also attended Wizard from 2007 to 2011. His educational background has equipped him with skills in IT Service Management, technical change management, and incident resolution. Marcelo is proficient in using monitoring tools such as Zabbix, Grafana, AppDynamics, and SPLUNK, which enhance his ability to analyze graphs and troubleshoot services.
Technical Skills and Responsibilities
In his professional capacity, Marcelo Carreiro manages technical change management in IT infrastructure, planning the entire lifecycle from execution to risk analysis. He is skilled in organizing and prioritizing activities, which includes creating process and procedure documentation. Marcelo regularly interacts with Site Reliability Engineering (SRE) teams and is experienced in analyzing logs to troubleshoot services and applications. His role requires a strong understanding of ITSM tools and effective incident management.