Marcia Melo
About Marcia Melo
Marcia Melo is an experienced Service Desk Analyst currently employed at C6 Bank in São Paulo, Brazil, where she has worked since 2019. She has held various roles in IT, including positions at UOL DIVEO and Sonda IT, and has a degree in Information Technology Management from Faculdade Fernão Dias.
Work at C6 Bank
Marcia Melo has been employed at C6 Bank since 2019, serving as an Analista de Service Desk. In this role, she is responsible for providing technical support and ensuring efficient service delivery. Her tenure at C6 Bank spans five years, during which she has contributed to the bank's operational effectiveness in São Paulo, São Paulo, Brasil.
Previous Employment Experience
Prior to her current position, Marcia Melo worked at UOL DIVEO, where she held multiple roles including Analista Senior Gestão de Crises and Líder. She spent ten months as an Analista Senior from 2018 to 2019 and served as a Líder for five months in 2019. Additionally, she worked at Sonda IT as an Analista de TI I from 2012 to 2014 and at Infobase IT as an Estagiária in 2012. Marcia also held the position of Analista de Service Desk Pleno at UOL DIVEO from 2014 to 2019.
Education and Expertise
Marcia Melo studied Gestão de Tecnologia da Informação at Faculdade Fernão Dias, where she completed her Graduação from 2011 to 2013. Her educational background provides her with a solid foundation in information technology management, which supports her professional roles in service desk and IT analysis.
Background
Marcia Melo completed her secondary education at E.E Luis da Câmara Cascudo. Her early education laid the groundwork for her subsequent studies in technology and her career in the IT sector. Over the years, she has developed expertise in service desk operations and crisis management within various organizations.