Marcus Schalch
About Marcus Schalch
Marcus Schalch serves as the Partner and Senior Operations Head for Onboarding, Logistics, and Customer Service at C6 Bank, where he has worked since 2022. He has extensive experience in the financial sector, particularly with Itaú Unibanco, where he held various senior roles over a span of 17 years.
Current Role at C6 Bank
Marcus Schalch serves as Partner and Senior Operations Head at C6 Bank, focusing on Onboarding, Logistics, and Customer Service. He has held this position since 2022, overseeing operations in São Paulo, Brasil. In his role, he holds full P&L responsibility, ensuring that the operations align with the bank's strategic objectives. He leverages new technologies to enhance operational efficiency and improve customer satisfaction.
Previous Experience at Itaú Unibanco
Prior to his current role, Marcus Schalch had an extensive career at Itaú Unibanco, where he held multiple positions over several years. His roles included Superintendent of Commercial Planning for Itaú Empresas, Chief Transformation Officer in the Transformation Office, and Superintendent of Retail Operations. He also worked in various capacities related to public sector commercial planning, product development, and treasury client desk operations. His tenure at Itaú Unibanco spanned from 1998 to 2022.
Educational Background and Specializations
Marcus Schalch has a strong educational foundation, having studied at prestigious institutions. He completed a Master in Public Administration with a focus on International Development at Harvard University Kennedy School from 2008 to 2010. He also holds a Specialization in Strategic Management of Companies from Universidade Estadual de Campinas (UNICAMP), where he studied Business Administration and Management from 1996 to 1998. Additionally, he completed the Authentic Leadership Development program at Harvard Business School in 2015 and a Leadership Decision Making certificate in 2020.
Expertise in Financial Markets
Marcus Schalch possesses a deep understanding of the Brazilian financial market, particularly in product development across retail, corporate, and public sectors. His extensive experience in various operational roles has equipped him with the skills necessary to navigate complex financial environments and implement effective strategies that address market needs.