Monica Cristina Lima
About Monica Cristina Lima
Monica Cristina Lima is a Product Owner at C6 Bank in São Paulo, Brazil, where she has worked since 2021. She has a diverse background in project management and process optimization across various financial institutions, including Alelo Brasil and Itaú Unibanco.
Work at C6 Bank
Monica Cristina Lima has been serving as a Product Owner at C6 Bank since 2021. In this role, she has contributed to various projects aimed at enhancing the bank's product offerings and improving customer experiences. Her work focuses on developing and implementing strategies that align with the bank's goals in the competitive financial sector.
Previous Experience in Financial Services
Before joining C6 Bank, Monica worked at Alelo Brasil as a Product Owner from 2018 to 2019. She also held the position of Analista de Projetos at Itaú Unibanco from 2019 to 2021. During her time at Alelo Brasil, she played a significant role in the development of a unified credit and debit interbank platform and was involved in the implementation of the instant payment system PIX.
Education and Expertise
Monica holds a Pós-graduação Lato Sensu in Tecnologia da Informação from FIA Business School, which she completed from 2020 to 2022. She also earned a Bacharelado in Engenharia Civil from Universidade Paulista between 2013 and 2017. Additionally, she completed a technical course in Eletricista de Manutenção at Senai São Paulo in 2010.
Achievements in Project Management
Throughout her career, Monica has successfully integrated multiple payment acquirers, resulting in an average 20% increase in revenue. She also reduced call center inquiries by 10% through process optimization, which improved response times and script efficiency. Her implementation of PDCA and SIPOC methodologies led to the acquisition of new clients.
Early Career Background
Monica began her career at AES Eletropaulo as an Assistente Administrativo from 2012 to 2015. She also worked at Nextel Telecomunicações as Assistente Atendimento II from 2011 to 2012. Her early roles provided her with foundational skills in administration and customer service, which she has built upon in her subsequent positions.