Natalia Oliveira
About Natalia Oliveira
Natalia Oliveira is a Card Operations Assistant at C6 Bank and a Customer Services Specialist at Nubank, both based in São Paulo, Brazil. She has a background in Human Resources Management from UNIVERSIDADE NOVE DE JULHO and possesses experience in customer account negotiation and debt collection processes.
Work at C6 Bank
Natalia Oliveira has been employed at C6 Bank as a Card Operations Assistant since 2022. In this role, she is responsible for managing card operations and ensuring efficient service delivery. Her position involves collaborating with various teams to enhance operational processes and improve customer experiences.
Work at Nubank
Since 2021, Natalia Oliveira has worked at Nubank as a Customer Services Specialist. In this capacity, she negotiates customer accounts and manages debt collection processes. Her experience in customer service allows her to effectively address client inquiries and resolve issues.
Education and Expertise
Natalia Oliveira studied at UNIVERSIDADE NOVE DE JULHO, where she achieved a degree in Gestão de Recursos Humanos from 2019 to 2022. Her education provides her with a solid foundation in human resource management principles, which she applies in her current roles in the banking sector.
Background in Banking
Natalia Oliveira has a diverse background in the banking industry. She has worked at Banco Master as an Analista Ouvidoria Junior since 2023 and previously held the position of Analista Administrativo Ouvidoria at Banco BV from 2018 to 2020. Her experience spans various aspects of customer service and operational support.
Skills in Customer Service and Compliance
Natalia Oliveira possesses skills in negotiating customer accounts and managing debt collection processes. She utilizes Salesforce for tracking customer service requests and interactions. Additionally, her knowledge of banking regulations aids in ensuring compliance during customer interactions, contributing to improved service quality.